Shipping Policy
Shipping Policy – Vanessi
By making a purchase on our website, you automatically agree to the terms and conditions outlined in this shipping policy. Please read carefully before completing your order.
Processing Time
All orders are processed within 24-48 business hours after payment is received. Orders placed on weekends or public holidays will be processed on the next business day.
Shipping Time
Once your order has been processed, shipping typically takes 3-16 business days, depending on your location. We ship worldwide.
Order Cancellations
Due to our automatic fulfillment system, orders cannot be cancelled once they are placed. Please ensure all details are correct before completing your purchase.
Possible Delays
While we work diligently to fulfill all orders promptly, some delays may occur due to:
- Fulfillment Delay Due to Pregnancy: An important part of our fulfillment process is impacted by a pregnancy, which may occasionally delay shipping.
- High Order Volume: Our 2024 sale event has led to a significant increase in orders, which might result in processing and shipping delays.
We appreciate your patience and understanding during these times.
Shipping Costs
Shipping costs are calculated at checkout based on your location and the weight of your order.
Tracking Information
Once your order is shipped, you will receive a confirmation email with a tracking number. Please allow up to 48 hours for tracking updates.
Customs and Duties
International customers may be subject to customs fees, duties, or taxes, which are the responsibility of the buyer. These charges vary by country.
Incorrect Shipping Details
Please ensure your shipping address is accurate at checkout. Vanessi is not responsible for delays or additional costs resulting from incorrect or incomplete shipping information.
Contact Us
For questions about your order or shipping, please reach out to us at contact@vanessi-london.com.
Thank you for shopping with Vanessi! We appreciate your support and understanding as we work to deliver your order as quickly as possible.